Perform a “hard refresh” in your browser (Windows: Ctrl+Shift+R / Mac: Command+Shift+R).Note: Clearing your browser cache and cookies may clear information that is saved to websites you visit, such as any usernames or passwords that may be saved and automatically entered each time you visit that site. The cache file saves parts of websites you have loaded, but just like cookies, can cause problems if a website has gone through a design change. Sometimes cookies can cause problems with your browser loading certain websites, especially if a website has recently gone through an update of its layout. Some versions of Google Chrome do not comply with the Sprintax software at 100%.Ĭlearing your browser cache and cookies - A cookie is a small file that is stored on your computer when you visit a website and contains information about your previous interactions with that website. The issues that you encounter within your Sprintax account can be solved by:

Generally, this could be caused by something in your browser or computer interfering with normal network interaction.

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